CustomYourPadel

Frequently asked questions

Everything you want to know.

Answers to the most common questions about custom padel rackets: price, delivery, quality, ordering, returns and more.

About our rackets

  • Which type of racket do you use?

    We use professional padel rackets with a 3K carbon surface and an EVA foam core, comparable in quality to the major padel brands. Round shape, about 360 grams, best suited to recreational players from beginner to intermediate level.

  • What is the print quality?

    Full colour, weatherproof and UV-resistant. The print is made to withstand ball impact, sweat and sunlight. We give a 12-month warranty against material and print defects under normal use, including a sticker that comes loose.

  • Is the racket printed on both faces?

    Yes. As standard we print both faces of the racket with the same design. Want two different designs, or a printed side? That's possible with Full Custom or on request.

  • What is the difference between Basic and Full Custom?

    With Basic we print the face only. The side stays plain black. With Full Custom we print both the face and the side with your design. Want a colour, text or logo running all the way around the racket? Then Full Custom is the one for you.

  • Does the sticker peel with intensive use?

    We use professional UV-resistant full-colour stickers with a protective top coat. With normal, intensive use (playing two or three times a week) the sticker stays put for years. We give a 12-month warranty against material and print defects under normal use, including a sticker that comes loose.

  • Where does the racket come from?

    The base racket (round, 3K carbon, EVA core, about 360 grams) comes from Asia and is in stock with us. We produce your design and apply it in our workshop in the Netherlands, as a high quality, UV resistant full colour sticker with a protective coating. That is why we can deliver from a single racket, within 10 days anywhere in Europe.

About prices and ordering

  • What does a custom padel racket cost?

    For individuals: €79.99 for a blank racket, €99.99 for a printed face, €119.99 for face plus side, €200 for the Duo Deal (2 rackets). All prices include VAT. Companies get volume discounts from 5 rackets.

  • What is the minimum order?

    One racket. Really. We personalise single rackets for individuals as well as larger runs for companies and clubs.

  • How do I order?

    Individuals: create your design in the designer, place your order and pay straight away. Companies: create your design in the designer, request a quote, and we'll get back to you within 4 hours.

  • Can I see what my racket will look like before I order?

    Yes. The designer shows a 3D preview of your design from every angle. Happy with it? Place your order and we start finishing straight away. Want something changed? Leave a note in the comments with your order.

  • Do I pay shipping?

    Shipping costs are shown per country when you complete your order. Netherlands €6.95, Belgium and Luxembourg €9.95, Germany €12.95, France, Austria and Denmark €13.95, Spain, Italy and Ireland €16.95, rising to €29.95 for Cyprus. The United Kingdom is €17.95.

About designing

  • Do I need to supply my own logo?

    No. In the designer you can choose from colours, text, patterns and your own uploads. You don't need a logo. A name, a date or a single word works just as well.

  • Which file formats do you accept?

    PNG, JPG and SVG. SVG gives the best print quality. Minimum resolution for raster files: 300 DPI.

  • Can I upload my own photo or image?

    Yes. In the designer you can upload PNG, JPG and SVG files. For photos, aim for at least 300 DPI for a sharp result. A photo from your phone is usually fine, a screenshot or an image from a website usually isn't. If in doubt, send us the file and we'll check it first.

  • Do you help with the design if I get stuck?

    For business orders from 10 rackets, design support is included. For individuals, we're happy to help by email if you get stuck.

About delivery

  • What is the delivery time?

    Up to 7 working days of production in our workshop, then up to 3 working days of shipping. So within 10 working days of ordering, anywhere in Europe. For business orders from 5 rackets, production takes 7 to 14 working days depending on the quantity, then we ship.

  • Which countries do you ship to?

    All of Europe, including the United Kingdom, Switzerland and Norway. You choose your country at checkout and see the shipping cost straight away. Outside the EU, import duties and VAT may apply and are paid by the recipient.

  • What if I'm in a hurry?

    For rush orders we can sometimes deliver within 3 working days. Get in touch to check availability.

Ordering as a gift

  • Can I order a custom padel racket as a gift?

    Yes. Enter the recipient's delivery address with your order and the racket goes straight to them. You design and order, we finish the racket and deliver it. They won't see the design until they unwrap it.

  • How long does it take if I need it for a specific date?

    Allow up to 10 working days from your order. So order well in advance, or get in touch if you're in a hurry. For rush orders we can sometimes deliver within 3 working days.

  • Not sure which design someone would like?

    Keep it simple: a name, initials or a date that means something, in a neutral colour. That almost always works. Email us if you'd like some advice.

About business orders

  • Do you offer volume discounts?

    Yes. From 5 rackets the price per racket comes down. Exact prices are on our business page.

  • Can you put individual names on each racket?

    Yes. Team rackets with a team logo plus each player's name are a standard service, at no extra cost.

  • Can you invoice my company?

    Yes. Every business order comes with a proper VAT invoice. For companies in other EU countries with a valid VAT number, VAT is reverse-charged.

About warranty and returns

  • What if there is a mistake in the print?

    If the mistake is ours, we reprint at no cost. If the mistake was in the file you supplied, we'll look for the best solution together.

  • Can I return a custom racket?

    Because the racket is personalised to your specifications, it is excluded from the usual right of withdrawal. If anything about your design needs changing, tell us in the comments before you order. If we spot anything unclear ourselves, we'll contact you before we start production. A blank racket or a cover without a design is not personalised. As a consumer you can withdraw from that purchase within 14 days of receipt, see Article 6 of the terms and conditions.

  • Do you offer a warranty on the racket?

    Yes. A 12-month warranty against material and print defects under normal use, including a sticker that comes loose. Normal signs of use, such as scratches from the court, are not covered. Your statutory rights apply on top of this.

Can't find your question?

Get in touch via info@customyourpadel.com or the contact form.

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